Vendor Rules
Last updated: February 2024
1. Introduction and Scope
Welcome to DILZ Marketplace. Our goal is to offer a safe, reliable, and appealing shopping experience to our customers in Cameroon. To maintain this level of excellence, we require all our sellers to strictly comply with these Seller Rules.
By creating a shop on DILZ, you agree to these rules. Failure to comply with these guidelines may result in the removal of your listings, the withholding of your payments, or the permanent suspension of your seller account.
2. Product Listing Quality and Media Requirements
DILZ stands out through a premium presentation style (Fnac/Amazon-like). Product listings must be complete, accurate, and visually flawless.
Strict video rule (Mandatory)
To help buyers better visualize what they are purchasing, a short presentation video (maximum 30 seconds, max size 50 MB) is strictly MANDATORY when creating a product. The video must show the actual product from different angles or in use. Videos must not contain any external links, direct phone numbers, or encouragement to complete the purchase outside of DILZ.
- Images: Must be high definition, on a clean background (preferably white). The `object-contain` format will be applied to prevent any distortion.
- Description: Must be clear, precise, and list all the technical characteristics of the product. Do not lie about the product's condition (New/Used).
- Variations: Use the selection options correctly (Color, Size) instead of creating multiple listings for the same item.
3. Seller Conduct and Customer Service
As a DILZ seller, you are the face of our marketplace. You must provide top-level customer service.
- No diversion of customers: It is strictly forbidden to include flyers, business cards, or messages in your packages that encourage DILZ customers to buy directly from your own site or via WhatsApp, bypassing the platform.
- Sale of counterfeits: DILZ has a ZERO tolerance policy toward counterfeits. Any sale of pirated or falsified products will result in the immediate closure of the account and the withholding of funds.
- Communication: All communications with customers regarding a DILZ order must go through the tools provided by the platform, or through our customer service team.
4. Fees and Commission Policy
Opening a shop on DILZ is free. We only earn money when you succeed, through a commission system deducted at payment.
| Product Category | Applicable Commission |
|---|---|
| Electronics & Smartphones | 5% |
| Home Appliances | 7% |
| Fashion & Clothing | 12% |
| Beauty & Cosmetics | 10% |
| Other categories | 10% |
Note on payments: Payouts for your sales are made by bank transfer or Mobile Money (Orange Money/MTN MoMo) on a weekly basis, after deduction of commissions and any justified return fees.
5. Logistics, Shipping and Returns
DILZ handles the logistics to guarantee reliable delivery to the customer.
- Preparation: You have 24 business hours to properly prepare and package an order after notification.
- Pickup: The DILZ logistics team (or its certified partners) will pick up the package to ship it to the final customer according to the defined delivery zone. Delivery fees are borne by the customer (unless an explicit promotion applies).
- Returns: If a customer returns a product due to a "Manufacturing defect" or "Not matching the listing", the product will be returned to you and the order amount will be canceled. An abnormally high return rate on a product will result in its suspension.
6. Penalties and Account Suspension
DILZ reserves the right to protect its customer community. The following actions may result in immediate suspension:
- Repeated order cancellations by the seller (cancellation rate > 5%).
- Providing fake tracking numbers or confirming a phantom shipment.
- Selling products prohibited by Cameroonian law (weapons, narcotics, unauthorized medication).
- Abusive or threatening behavior toward a member of the DILZ team or a customer.